ABOUT PIA'S ANTIQUES

Pia's Antique Gallery has been in business in the same location for over 40 years. Pia Stratton, the owner, is a second generation antique dealer and collector. She constantly searches the world over for the finest in antiques and decorative objects. Her inventory is hand picked to offer her discerning clients the utmost in quality and investment. The Gallery is located in the heart of Music City, Nashville, TN, off of interstate I-65, Wedgewood Exit, two blocks to 8th Avenue, one block to our shop.

Our Service Pledge To You:
We treat our clients as family, evidenced in the fact that for over 40 years, we have had many repeat customers. Our reputation is most important and customer satisfaction is our goal. We stand behind every item we sell and never buy anything that we would not be proud to own.

We welcome any questions and will be delighted to answer inquiries, but we do not sell on a trial basis. We try to be very thorough in our descriptions and pictures. My techs work diligently to provide you with clear and sufficient visual representation, but screens differ, colors can be off a little, and discrepancies can occur. If you have doubts concerning any aspect of a listed item, please ask. We are usually in the shop Monday through Saturday from 11:00 am to 5:00 pm. You can reach us either by phone (615) 251-4721 or email (piasantiques@comcast.net). If you send a question outside of these times, chances are we will not receive it until the next day.

Payments:
We are a verified PayPal member. We also accept Visa and Mastercard (United States only), money order, cashier's check, or personal check. We allow 10 business days for personal checks to clear before item is shipped. We prefer to have payment within ten days of the close of auction. We will make every attempt to work with and accommodate our buyers should there be a change in circumstances, and the purchase is not possible. We are honest, we expect you to be the same.

Shipping and Handling Policy:
Buyer to pay for all packing, shipping, and insurance charges unless otherwise specified at time of purchase. We are happy to give estimates for shipping and will try to provide you with the most cost effective means of safely transporting your purchases. Please note that we ship a lot of breakable items. In order to ship these items safely, extra care and materials must be used in packing which might result in a higher than normal shipping fee. We usually ship USPS priority mail, fully insured with delivery confirmation, but also use UPS and FedEx when appropiate.

Return Policy:
We only allow returns if item is not as described by us. We do not sell on a trial basis, so please be sure of your purchase before you buy. If item is not as described, you have 7 days to return the item to us for a full refund. In the unlikely event that your item arrives damaged, please contact us immediately so we can start an insurnace claim with the shipper.

Restocking Fee:
If an item is returned, buyer will be responsible for shipping costs both ways and a 15% re-stocking fee will occur. All items must be returned in original or comparable packing. We will refund purchase price only after item is returned, and we are satisfied that it is in the same condition as when it left. The only exception for full refund with shipping costs and no restocking fee is if our description was not accurate, and we reach an agreement that the fault was ours. We do not tolerate buyer remorse nor can we be responsible for people who over spend. Repeated ordering without completion of sale or repeated returns will result in buyer being blocked. Please make all inquiries before purchasing to avoid any such discrepancies, we are available by phone Monday through Saturday from 10:00 AM - 5:00 PM CST.

Other Information:
All Tennessee residents must pay sales tax 9.25%. It is our policy that all items must be paid in full before shipment unless otherwise specified. We offer a lay-a-way policy, which is 1/3 down, three months to pay in full, same as cash, to all of our potential customers. Item will be held until paid in full unless otherwise specified. You are also welcome to visit our store, located at 1800 8th Avenue South, Nashville, TN, 37203.